Risk-free communication in healthcare using social robot James

Elderly people and people with weaker health belong to the risk groups during the coronavirus. As a result, nursing homes, for example, have had to put in place measures to ensure that visits are no longer allowed. Contact with the family is a particularly powerful source of strength in crisis situations. Although telephones, tablets and smartphones enable communication with the family members, they are also possible transmission media for the highly contagious coronavirus when shared. Our German partner has launched an initiative that enables risk-free communication.

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Risk-free communication in healthcare using robot technology

The coronavirus poses great challenges to our society. Elderly people in particular belong to the so-called high-risk group and need special protection. Nursing homes must take special precautions, including precautions such as visitors who are no longer allowed to be received. This isolates the residents socially. In crisis situations, contact with the family is a particularly powerful source of strength. Although telephones, tablets and smartphones enable communication with the family members, they are also possible transmission media for the highly contagious coronavirus when they are shared. Our German partner, based in Frankfurt am Main, has launched an initiative that enables risk-free communication. And this is now also available for the Netherlands and Belgium.

Social robots for nursing homes

The company rents out robots that can be used as means of communication via voice control. This allows residents of nursing homes, who are often at risk for the coronavirus, to contact their family and friends via video telephony.

“The physical and mental well-being of our elderly fellow human beings is very important to us. My parents themselves are at risk, so I sent them one of our robots. I ordered them to connect the robot to the internet and from there I could operate it myself and communicate directly with my parents via a video call”. Thus our German partner

All it takes is a functioning W-LAN – our employees take care of the rest. In lonely times of quarantine and isolation, we want to bring back a bit of zest for life.

Features James Robot

  • Video telephony & Telephony via Facebook Messenger
  • Can connect to other smart devices connected via WLAN.
  • HD screen 10 inch
  • 2 Integrated speakers 5W
  • Enables wireless charging
  • Battery life 9 hour

The application is pre-programmed so that the functions of the robot are limited to video telephony via Facebook Messenger.

Prerequisites for a successful implementation of the application

  • A WIFI connection for the robot (not WPA2 Enterprise)
  • A socket for the robot charger
  • A Facebook account of the nursing home linked to Facebook Messenger
  • Callers must be “friends” with this account to be able to transfer calls.
  • An employee must answer the incoming calls on the touch screen. Or he can also make an outgoing call if the desired contact is already in the call list.
  • An employee who checks the status of James on a daily basis and is our operational contact.
  • The battery needs to be recharged every 8 hours.
  • The operator must have an iPad or Android tablet in the house if this person is to control the robot.

As we are not allowed to enter your building, you must pick up the robot from our warehouse or showroom. The minimum rental period is 3 months EUR 25,- per day.

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